top of page
  • Shipping Policy
    ***EXPECT DELAYS DUE TO THE HOLIDAY SALES NATIONWIDE*** Orders ship on business days ---->Monday-Friday via USPS (excluding holidays and weekends). SHIPPING 7-10 BUSINESS DAYS! Once you have placed your order with us and your payment has been authorized, please allow time to process and prepare the order for shipment. Once your order has been processed, you can expect it to ship out within 7-10 BUSINESS DAYS of placing your order! *shipping is an estimate ***THECOLARAECONNECT IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES!***
  • Return Policy
    The CoLarae Connect has a NO return/refund/exchange policy due to the nature of our products, all sales are final. Damaged Products/Concerns: Once you receive your order, please inspect it and promptly contact us if your items are wrong and/or damaged. We will do our best to rectify the sitiuation.
  • Wig Units
    Starting November 1, 2021: 1. Wig units no longer come fully customized and styled. Hairline comes pre-plucked. ALL WIGS ARE CONSTRUCTED USING VIRGIN INDIAN HAIR UNLESS OTHERWISE STATED WITHIN DESCRIPTION BOXES. HOW TO MEASURE HEAD CIRCUMFERENCE: A 22" circumference is the average head size for women. However, your head circumference can fall anywhere between 20"-25". Using a soft tape measure, hold the end of the tape measure in the center of your hairline. Next, guide the tape measure above your ear, down the nape of your neck, pass your other ear and back up to the center of your front hairline. See diagram below. You will then write the number in the circumference section of the product page. Click here to shop Wig Units.
  • Where are orders shipped from?
    All orders are shipped from Pittsburgh, PA. Can I pick up my order? Please contact us via email if you would like to pick up your order in Pittsburgh, PA instead of having it shipped.
  • Hair Care Tips
  • How long does the hair last?
    As a buyer, you play a significant role in the longevity/lifespan of your hair. *WITH PROPER CARE our Virgin Indian Hair can last 2+ years. Premium Raw Indian Hair can last 4+ years. What we offer: 10+ textures available for Virgin Indian bundles & laces 4+ textures available for Premium Raw Indian bundles & laces Click here to shop extensions. *see hair care tips tab with FAQs
  • Do you do installs for hair and wigs?
    YES! Appointments can be scheduled by clicking the button located within the site menu. Read all rules before booking. *Select the "Hold for APPT" option at checkout for Courtney to keep your hair with her until your appointment date.
  • What is the difference between Raw Hair & Virgin Hair?
    To read more about the difference between the two, please click the picture below.
bottom of page